Return and Refund Policy

We offer a 7-day return policy for change-of-mind purchases, defective or damaged items. This means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at sales@kleursa.co.za.

Returns must be sent to: 28 Lebombo Road, Ashlea Gardens, Pretoria, 0181, South Africa.

If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package. For change-of-mind returns or exchanges, you are responsible for the courier costs of returning the item to us and, for exchanges, the courier costs of shipping the replacement item to you. For defective, damaged or incorrect items, we’ll arrange collection and bear the courier costs.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@kleursa.co.za.

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns on:

• Gift cards (any gift card and/or voucher issued will expire 3 years from the date of issue)
• Sale or discounted items (which are not eligible for change-of-mind returns or exchanges, provided that these items are not defective, damages or a statutory return)

For hygiene and safety reasons, sunglasses and eyewear accessories must be returned unworn and unused, with all original packaging and tags intact.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order for the desired item.

Refunds

Once your return is received and inspected, we’ll notify you whether the refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

For change-of-mind returns, any prepaid return courier arranged by us will be deducted from your refund.

Please note that it can take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at sales@kleursa.co.za.